Conflict Resolution Procedure The following guidelines have been established to protect the players, coaches, and parents from uncomfortable and inappropriate situations when it comes to the professional discussion and handling of grievances. The coaches with Southern Heat have been instructed to adhere to these guidelines to better maintain the club/player/parent relationship. The procedure to discuss concerns about policies and actions are as follows:
The athlete should speak with the coach regarding the matter
If the matter remains unresolved and there is a legitimate concern, the parent AND athlete should request to meet with the coach. Coaches will ONLY meet with parents when the athlete is present, and not at a tournament. Also, not during practice time.
Please do not confront a coach before, during or after an event. Arrange to meet with your coach at a convenient time for all parties, including before or after practice.
If a parent approaches a coach during a tournament, we have instructed our coaches to refuse to discuss the situation, to refer the parent to a club director, and walk away.
We also instruct our coaches not to get involved in a texting or email conversation. Southern Heat will not acknowledge or act upon any negative texts or emails. To initiate the grievance process, please contact the coach by phone or in-person to schedule a meeting.
Southern Heat will require 24 hour from the time of the incident before a meeting is able to be scheduled.
If the matter still remains unresolved, the parent can request a meeting with the club director, along with the coach and the players. THE PLAYER MUST BE PRESENT AT THE MEETING.
It is important that players and parents alike understand that conversation with a coach is allowed and encouraged at any time throughout the season as long as it is civil and polite. However, when problems arise, we will all need to be rational and calm before discussion occurs. Reporting Inappropriate Behavior of Club Staff Southern Heat maintains a policy that places the safety of the young athletes entrusted to our care and instruction as our highest priority. We watch team activities and interactions closely to try to prevent miscommunications that cause discomfort to any of the athletes or parents. If you see behavior of a Southern Heat employee that you believe to be inappropriate, report it immediately to the club director. Any employee found to be in violation of policy would be subject to discipline, which may include dismissal. There will not be retaliation against any complaints and/or witnesses who participate in an investigation. If you have any questions regarding the Southern Heat policies or procedures, please do not hesitate to contact the club director.